Privacy Policy

Introduction

At Puff Counter ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you disagree with any part of this policy, please do not use our Service.

Information We Collect

Personal Information

We may collect personally identifiable information that you provide directly to us, including:

• Email address (for account creation and support)
• Name (optional, for personalization)
• Age range (for age-appropriate content)
• Contact information when you reach out for support

Usage Data

We collect information about your use of the Service to provide personalized coaching and insights:

• Vaping session data (frequency, timing, duration)
• Craving levels and triggers you report
• Goals you set and progress you make
• Device cost information you input
• App interaction data and feature usage
• Preferences and settings

Automatically Collected Information

When you use our Service, we may automatically collect certain information:

• Device information (model, operating system, unique device identifiers)
• App performance data and crash reports
• General location data (city/region level only)
• Time stamps of app usage

How We Use Your Information

We use the collected information for various purposes:

• Personalized AI Coaching: To provide customized tips, insights, and motivation based on your usage patterns
• Progress Tracking: To help you monitor your vaping reduction journey and celebrate milestones
• App Improvement: To enhance our Service, fix bugs, and develop new features
• Customer Support: To respond to your inquiries and provide technical assistance
• Analytics: To understand how users interact with our app and improve user experience
• Security: To protect against fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and regulations

AI Processing and Data Analysis

Our AI coaching system analyzes your usage patterns to provide personalized recommendations. This processing:

• Occurs on secure, encrypted servers
• Uses aggregated and anonymized data when possible
• Never involves human review of your personal data
• Respects your privacy preferences and settings
• Can be opted out of while retaining basic app functionality

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may employ third-party companies to facilitate our Service, including:

• Cloud hosting and data storage providers
• Analytics and crash reporting services
• Payment processing services
• Customer support platforms

These service providers have access to your information only to perform specific tasks on our behalf and are obligated to maintain confidentiality.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Aggregated Data

We may share aggregated, anonymized data for research purposes to advance vaping cessation knowledge, but this data cannot be used to identify individual users.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: All data is encrypted in transit and at rest using industry-standard encryption
• Access Controls: Strict access controls limit who can view your data
• Regular Audits: We regularly review and update our security practices
• Secure Infrastructure: We use reputable cloud providers with robust security measures
• Data Minimization: We collect only the data necessary for our Service

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

You have certain rights regarding your personal information:

Access and Portability

You can request access to your personal data and receive a copy in a portable format.

Correction

You can update or correct your personal information through the app settings or by contacting us.

Deletion

You can request deletion of your personal data. Note that some information may be retained for legal or legitimate business purposes.

Data Export

Premium users can export their data in a standard format for personal use or transfer to other services.

Opt-Out

You can opt out of certain data processing activities, such as analytics or AI coaching, while retaining basic app functionality.

Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Active Accounts: Data is retained while your account is active
• Inactive Accounts: Data may be retained for up to 3 years after account inactivity
• Legal Requirements: Some data may be retained longer to comply with legal obligations
• Aggregated Data: Anonymized, aggregated data may be retained indefinitely for research purposes

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

For users between 13 and 18, we recommend parental guidance when using our Service, as it deals with addiction and health-related topics.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Health Information

While Puff Counter helps track vaping habits, we are not a healthcare provider, and the information you provide is not considered protected health information (PHI) under HIPAA. However, we treat all health-related data with the highest level of care and security.

Our Service is not intended to replace professional medical advice. Please consult healthcare professionals for medical guidance regarding nicotine addiction or cessation.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification for significant changes
• Providing an in-app notification

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Compliance and Jurisdiction

This Privacy Policy is designed to comply with applicable privacy laws, including:

• California Consumer Privacy Act (CCPA)
• General Data Protection Regulation (GDPR)
• Children's Online Privacy Protection Act (COPPA)
• Other applicable state and federal privacy laws

This Privacy Policy shall be governed by and construed in accordance with the laws of the United States. Any disputes relating to this Privacy Policy shall be resolved in the courts of competent jurisdiction.